{"id":12,"date":"2025-12-11T12:06:33","date_gmt":"2025-12-11T06:36:33","guid":{"rendered":"https:\/\/moderntraders.store\/?page_id=12"},"modified":"2025-12-29T14:49:47","modified_gmt":"2025-12-29T09:19:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/moderntraders.store\/?page_id=12","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><p data-path-to-node=\"4\">&nbsp;<\/p>\n<p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Last Updated:<\/b> 26th December 2025<\/p>\n<p data-path-to-node=\"5\">&nbsp;<\/p>\n<p data-path-to-node=\"5\">At <b data-path-to-node=\"5\" data-index-in-node=\"3\">Modern Traders<\/b>, our goal is to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the terms and conditions for returns and refunds.<\/p>\n<h5 data-path-to-node=\"7\">&nbsp;<\/h5>\n<h5 data-path-to-node=\"7\">1. Returns<\/h5>\n<p data-path-to-node=\"8\">You have <strong>2<\/strong> <b data-path-to-node=\"8\" data-index-in-node=\"9\">calendar days<\/b> to return an item from the date you received it.<\/p>\n<p data-path-to-node=\"9\">To be eligible for a return:<\/p>\n<p data-path-to-node=\"9\">&nbsp;<\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\">The item must be unused and in the same condition that you received it.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\">The item must be in the original packaging.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,2,0\">You must provide the receipt or proof of purchase.<\/p>\n<\/li>\n<\/ul>\n<h5 data-path-to-node=\"12\">2. Non-Returnable Items<\/h5>\n<p data-path-to-node=\"13\">Certain items cannot be returned due to hygiene, safety, or nature of the product. These include:<\/p>\n<ul data-path-to-node=\"14\">\n<li>\n<p data-path-to-node=\"14,0,0\">Custom-made or special-order items.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,1,0\">Clearance or &#8220;Final Sale&#8221; items.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,2,0\">Items that have been installed, altered, or used.<\/p>\n<\/li>\n<\/ul>\n<h5 data-path-to-node=\"16\">3. Refunds<\/h5>\n<p data-path-to-node=\"17\">Once we receive your returned item, we will inspect it and notify you of the status of your refund.<\/p>\n<ul data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Approval:<\/b> If your return is approved, we will initiate a refund to your original method of payment (Credit Card, UPI, or Bank Transfer).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\"><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">Timeline:<\/b> You will receive the credit within<b data-path-to-node=\"18,1,0\" data-index-in-node=\"45\"> 15 business days<\/b>, depending on your card issuer&#8217;s policies or bank processing times.<\/p>\n<\/li>\n<\/ul>\n<h5 data-path-to-node=\"20\">4. Shipping Costs<\/h5>\n<ul data-path-to-node=\"21\">\n<li>\n<p data-path-to-node=\"21,0,0\"><b data-path-to-node=\"21,0,0\" data-index-in-node=\"0\">Return Shipping:<\/b> You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"21,1,0\"><b data-path-to-node=\"21,1,0\" data-index-in-node=\"0\">Refund Deductions:<\/b> If you receive a refund, the cost of return shipping (if arranged by us) will be deducted from your refund.<\/p>\n<\/li>\n<\/ul>\n<h5 data-path-to-node=\"23\">5. Damaged or Defective Items<\/h5>\n<p data-path-to-node=\"24\">Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within<strong> 24<\/strong><b data-path-to-node=\"24\" data-index-in-node=\"141\">&nbsp;hours <\/b>so that we can evaluate the issue and make it right.<\/p>\n<blockquote data-path-to-node=\"25\">\n<p data-path-to-node=\"25,0\"><b data-path-to-node=\"25,0\" data-index-in-node=\"0\">Important:<\/b> For breakable items (like ceramics or glass), we require photographic proof of the damage in the original packaging before processing a replacement or refund.<\/p>\n<\/blockquote>\n<h5 data-path-to-node=\"27\">6. Cancellations<\/h5>\n<ul data-path-to-node=\"28\">\n<li>\n<p data-path-to-node=\"28,0,0\"><b data-path-to-node=\"28,0,0\" data-index-in-node=\"0\">Before Shipment:<\/b> You may cancel your order for a full refund if it has not yet been shipped.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"28,1,0\"><b data-path-to-node=\"28,1,0\" data-index-in-node=\"0\">After Shipment:<\/b> If the order has already been shipped, you must wait for it to arrive and then process it as a return (shipping fees may apply).<\/p>\n<\/li>\n<\/ul>\n<h5 data-path-to-node=\"30\">7. Contact Us<\/h5>\n<p data-path-to-node=\"31\">If you have any questions on how to return your item to us, please contact us:<\/p>\n<ul data-path-to-node=\"32\">\n<li>\n<p data-path-to-node=\"32,0,0\"><b data-path-to-node=\"32,0,0\" data-index-in-node=\"0\">Email: <\/b>moderntraders054@gmail.com<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"32,0,0\"><b data-path-to-node=\"32,1,0\" data-index-in-node=\"0\">Phone:<\/b> +91 92188 35188<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"32,2,0\"><b data-path-to-node=\"32,2,0\" data-index-in-node=\"0\">Return Address:<\/b> Modern Traders, Pharer, Kangra, NH-20, Mandi &#8211; Pathankot Rd, Kharouth, Himachal Pradesh 176064<\/p>\n<\/li>\n<\/ul><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Last Updated: 26th December 2025 &nbsp; At Modern Traders, our goal is to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the terms and conditions for returns and refunds. &nbsp; 1. Returns You have 2 calendar days [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Modern Traders<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/moderntraders.store\/?page_id=12\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Modern Traders\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Last Updated: 26th December 2025 &nbsp; At Modern Traders, our goal is to ensure you are completely satisfied with your purchase. 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